Shipping & Returns

The CNA Baby Store will ship your products within two working days. Local shipments will normally be dispatched by DHL & USPS, unless your item is oversized or overweight. In this case, we use local companies that provide on-the-spot competitive rates. Local shipments will typically take five working days for delivery from date of purchase. For International shipments, service will be assured by our partner DHL. Delivery for these shipments tend to take a bit longer approximately 7 working days from date of purchase. We detail below the particular conditions applicable for all cases.

Specific Conditions Applicable for Shipments Inside the US/CA:

  1. Service Commitment
    With exception for oversized and overweight products, the rates quoted on our website are based on USPS & DHL standard Terms and Conditions of Carriage as found on USPS & DHL operating process excludes any non-standard or tailored services, such as dedicated transport, enhanced customs services or on-site services. The Rates are valid for services during the hours of standard operation designated by USPS & DHL and shall exclude public holidays and weekends. Rates are calculated on the basis of transport from CNA Baby Store address to the recipient address.
  2. Oversized and Overweight Items
    Any parcel to be transported weighting more than 50 kg or dimensions exceeding 150 x 105 x 105 cm shall classify, respectively as overweight and oversized items. In these situations, we will not use ARAMEX but an alternative local transportation company. Applicable charges will be calculated automatically on orders placed via the website. Nevertheless, the CNA Baby Store reserves the right to claim any additional amount imposed by the carrier.

We also offer the option for “Click and Collect”. This convenient alternative will allow you to pay for the products and collect them from our store. We will contact you directly when your shipment is ready for collection to arrange a pick-up time.

  1. Duties and Taxes
    Rates are inclusive of value-added tax (VAT) but do not include other taxes (or equivalent), fines or interest thereon, and other government taxes imposed with respect to the provision of services, which shall be borne on the Customer’s account.
  2. Accuracy of the Delivery Address
    The accuracy of the delivery address is of significant importance. A fixed surcharge is applied to any shipment that has an incorrect delivery address at the time of pickup, and for which delivery cannot be fulfilled after making efforts at the destination to determine the correct address.

Specific Conditions Applicable for Shipments Outside the US/CA:

  1. Service Commitment
    Rates quoted are based on DHL’s standard Terms and Conditions of Carriage. DHL’s operating process does not include any non-standard or tailored services, such as dedicated transport, enhanced customs services or on-site services. The Rates are valid for services during the hours of standard operation designated by DHL and shall exclude public holidays and weekends. Rates are calculated on the basis of transport from The CNA Baby Store address to the recipient address.
  2. Duties and Taxes
    Rates are exclusive of value-added tax (VAT) and sales taxes (or equivalent), customs duties, fines or interest thereon, and other government taxes imposed with respect to the provision of services, which shall be borne on the Customer’s account.
  3. Oversized and Overweight Items
    Any parcel to be transported weighting more than 70 kg, any piece in a non-palletized shipment with a dimension in excess of 120 cm, or any pallet with a base dimension in excess of 120 cm shall classify, respectively as overweight and oversized items. In these situations, an additional fee of 330 AED shall be added to the delivery cost. Applicable charges will be calculated automatically on orders placed via the website. Nevertheless, The CNA Baby Store reserves the right to claim any additional amount imposed by the carrier.

We try to get the best market delivery rates. Should you feel that the cost of shipment is higher than your expectation, email us directly with the details of the items you want to purchase in order to find an alternative delivery solution.

  1. Accuracy of the Delivery Address
    The accuracy of the delivery address is of significant importance. A fixed surcharge is applied to any shipment that has an incorrect delivery address at the time of pickup and for which delivery cannot be fulfilled after making efforts at the destination to determine the correct address. The Address Correction surcharge applies to international shipments for a fixed.

CLICK & COLLECT
Choose and pay your order online. Select “CLICK & COLLECT” in the shipping option. This will allow you to collect your online order items directly from our shop. A notification email will be sent to you once your order is ready. You must bring the “INVOICE ORDER”, “PAYMENT RECEIPT” and any valid ID’s upon collection and present it to our Shop In-charge.

What is CLICK & COLLECT order?
This will allow you to collect your online order items directly from our shop.

How do I place a CLICK & COLLECT order?
Choose “CLICK & COLLECT” in the shipping option.

What do I need to bring to collect my order?
You must bring the notification email either printout or electronic copy of Invoice Order, Payment Receipt, proof of ID this may either be photo ID such as a passport, Emirates ID, driving license and present it to our Shop In-charge to assist you with your collection.

What if someone else is collecting my order?
That’s fine, but that person must show your notification email either printout or electronic copy of Invoice Order, Payment Receipt, proof of ID this may either be photo ID such as a passport, USA/CA ID, driving license and present it to our Shop In-charge to assist you with your collection.

 

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